This was sold by Amazon Jimbo not an independent retailer using Amazon market place. Top was all taped up with cello-tape. It wasn't till I removed the tape that I noticed what the problem was.Capn Jimbo wrote:Dai, so sorry for you exprience....
I've had a few similar problems and here's what I learned. Not all products on Amazon are equal. Some are sold and fulfilled by Amazon - all these carry a "no questions asked" return policy. Other items are sold and fulfilled by independent vendors who merely take your order through Amazon, in which case they are supposed to publish their own return policy on the original for sale listing. If you go to your account, you can get to the original listing and review their policy.
All of the indendent products I've purchased (mostly pipes, a few other things) have a clearly stated return policy, most of which tend to give a specified number of days, and specify whether you need to pay the postage, etc. So do determine whether this vendor was independent (which I'd guess), as I'm pretty sure Amazon doesn't sell this type of item. In any case the return policy must appear in the OP, even if its "no returns".
How to proceed is fully covered by Amazon here:
http://www.amazon.com/gp/help/customer/ ... 392&sr=1-8
http://www.amazon.com/gp/help/customer/ ... eId=901926
http://www.amazon.com/gp/help/customer/ ... eId=901888#
Good luck, let us know...
I shan't be using Amazon again. Even though I had a bit of a result. This bottle was taped up which means it left the warehouse in that condition it wasn't the carrier who broke it. It was shipped in a bad state from the Amazon warehouse. Nice rum all the same, I shall be having a Mezan night tomorrow.mamajuana wrote:Well its good to see Amazon swiftly fixed the issue. You could almost say this is a windfall as now you have one for the collection and the contents of the other one should still be alright for tasting. If anything I think this speaks to their strengths in ordering again as you know they will fix any issue and not request a return first. Corkage or seals fail in shipping regardless sometimes on how it is packaged. I had a loose cork once and it was shipped in a styrofoam bottle shipper all that movement in shipping sometimes with the alcohol sloshing around at rare times can break a seal regardless of packaging.
I once had a cork break on me walking around a large liquor outlet with a bottle that I was holding sideways. I noticed it was leaking after walking around for a short while... It was an older vintage bottle so the cork was probably dried out and failed quite easily from just being walked around maybe it was all that sloshing.
The Mezan collection is looking good BTW. What are your initial thoughts?
What are they going to do with the bad bottle except tip it down the drain, they can't resell it. Besides it was easier to let me have it instead of going to the expense of using a carrier to pick it up just to pour it down the drain when they got it. It's a food item all you can do is bin it. Think about it, it's a leaking bottle, they are going to send out a carrier to pick up a leaking bottle that is going to spill on other goods in the van. Which might cost them a lot more. Letting me keep/dispose of it was there only option. It is also a health and safety issue once the seal is broken they can't take it back or resell it, same as any supermarket.Blade Rummer wrote:Glad to hear they were able to fix your problem, I would have been surprised otherwise. Having dealt with many online retailers over the years, Amazon is the best imo in dealing with customer satisfaction.
Maybe you can give them a second chance? You did get a (mostly) full free bottle out of it, no?
That's true, but from my experience ordering and returning non-food items, they have always been great about quickly processing exchanges and returns. So regardless of the fact that it was in their interest for you to keep the unsealed bottle, I still would recommend giving them another chance. It's just that your particular case isn't the best example of what I was trying to describe for the reasons you stated. I have dealt with many other online retailers that are terrible in comparison.Dai wrote:What are they going to do with the bad bottle except tip it down the drain, they can't resell it. Besides it was easier to let me have it instead of going to the expense of using a carrier to pick it up just to pour it down the drain when they got it. It's a food item all you can do is bin it. Think about it, it's a leaking bottle, they are going to send out a carrier to pick up a leaking bottle that is going to spill on other goods in the van. Which might cost them a lot more. Letting me keep/dispose of it was there only option. It is also a health and safety issue once the seal is broken they can't take it back or resell it, same as any supermarket.Blade Rummer wrote:Glad to hear they were able to fix your problem, I would have been surprised otherwise. Having dealt with many online retailers over the years, Amazon is the best imo in dealing with customer satisfaction.
Maybe you can give them a second chance? You did get a (mostly) full free bottle out of it, no?
This was sold by Amazon Jimbo not an independent retailer using Amazon market place. Top was all taped up with cello-tape. It wasn't till I removed the tape that I noticed what the problem was.
It was sold by Amazon EU S.a.r.l. and from that I gather it was Amazon them selfs doing the selling not a third party.Capn Jimbo wrote:This was sold by Amazon Jimbo not an independent retailer using Amazon market place. Top was all taped up with cello-tape. It wasn't till I removed the tape that I noticed what the problem was.
Just for clarity Dai, many of the items sold in the main Amazon section (not the Marketplace) are NOT sold by, or fulfilled by Amazon. The only way you know for sure is to check the original "for sale" post, and check the return policy cited by the vendor. If it's not Amazon, that will be clear. The shipper's address is yet another indicator.
The Amazon fulfilled listings make returns automatic, no questions asked. Vendor fulfilled returns vary by the vendor, but almost all have some kind of return policy with the product returned to the vendor. Nonethess, both advertise in the main listings. In the latter case (sold and shipped by vendor), Amazon is only providing the listing, but has nothing to do with the product, guarantee or warranty.
Here in the states there are no listings for spirits sold or fulfilled by Amazon, so I'm quite curious about this, thanks...
